Return Policy
Return & Refund Policy
30-Day Satisfaction Guarantee
At PawPlanet, your satisfaction is our #1 priority.
If you're not completely happy with your purchase, we're here to make it right.
✓ 30-Day Guarantee
✓ Full Refund or Replacement
✓ No Restocking Fees
✓ Fast & Friendly Support
What We Offer
- 30-day satisfaction guarantee from your delivery date
- Full refund or free replacement — your choice
- Fast and friendly customer service
- No restocking fees, ever
How It Works
- Email us at contactpawplanet7@gmail.com within 30 days of receiving your order
- Let us know what's wrong — damaged, defective, not as described, or simply not what you expected
- We'll process your refund or send a replacement immediately
- In most cases, you can keep the original item (we'll let you know)
What's Covered
- ✓ Defective or damaged items
- ✓ Items not as described
- ✓ Wrong item shipped
- ✓ Quality issues
Processing Time
- Refunds processed within 1–2 business days
- Money back to your original payment method within 5–7 business days
- Replacements shipped within 24–48 hours